- TERMS OF BUSINESS
The general terms and conditions apply to the online store www.pawww.shop and are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The online store www.pawww.shop (hereinafter also “online store”) is managed by the company PC7 d.o.o., Cesta Andreja Bitenca 68, 1000 Ljubljana, registration number: 1898035000, tax number: SI 95347275 (hereinafter also the seller or www.pawww.shop) .
The general business conditions determine the operation of the www.pawww.shop online store, the rights and obligations of the user and the online store, and regulate the business relationship between www.pawww.shop and the customer. www.pawww.shop has published the business conditions on the website www.ideoshop.sk.
The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the user is specifically warned about the general business terms and conditions and confirms his familiarity with them by placing the order. By using the pawww.shop website, you express your agreement with the stated conditions. If you do not agree with the terms, please do not use the pawww.shop online store. Content is all data, information, materials and other content published on the website and online store www.pawww.shop, which includes texts, images, photos, music, video content, software, audio content, graphics, merchandise and service brands and more.
The company PC7 d.o.o. reserves the right to change the terms of business on the website www.pawww.shop at any time, without prior notice. All changes are binding for customers, so we recommend that you regularly review the Terms and Conditions.
- TYPES OF USERS
With a one-time registration in the pawww.shop online store via e-mail, the visitor becomes a guest of pawww.shop, and with a confirmed registration in the pawww.shop online store, he becomes a member. Both the guest and the member (hereinafter also the user) acquire the right to purchase in the pawww.shop online store.
The visitor can register as a member of pawww.shop both online and via the mobile application.
When registering in the online store as a member of pawww.shop, the visitor obtains a username, which is the same as his e-mail address, and a password. The username and password of the pawww.shop member are unambiguously determined and linked to the entered data.
Registration is also possible during the purchase process.
If the user wishes to change his e-mail address to another at any time later, he must send a request to [email protected]. The change of e-mail address will be carried out on the same or the next working day at the latest, and the user will be informed about this via e-mail.
3. AVAILABILITY OF INFORMATION
pawww.shop undertakes to provide the customer with the following information even before he is bound by the contract or offer:
- a) company identity (company name and registered office, register number),
b) contact information that enables the user to communicate quickly and efficiently,
c) essential characteristics of goods or services (including after-sales services and guarantees),
d) availability of items (every item or service offered on the website should be available within a reasonable time, in case of unavailability we will notify you),
e) conditions of delivery of articles or performance of service (method, place and deadline of delivery),
f) all prices must be clearly and unequivocally specified and it must be clearly shown whether they already include taxes and transport costs,
g) method of payment and delivery,
h) validity of the offer,
i) the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the item,
j) explanation of the complaint procedure, including all information about the contact person or customer service department.
4. OFFER OF ITEMS
Due to the nature of online business, the pawww.shop offer is updated and changed frequently and quickly. However, sometimes due to high demand, an error may occur and the item is out of stock, in which case we will notify you and refund your purchase if you pre-paid.
TEXTS NEXT TO ITEMS
The texts next to the articles are informative and are provided by the manufacturer. For more detailed descriptions and information, you can contact us or contact the product manufacturer directly.
5. PURCHASE PROCEDURE
The buyer selects the type and quantity of the product and adds it to the basket. Before placing an order, he reviews his basket, where he can make any corrections and confirm the order. A form will follow in which the buyer enters all the necessary information for delivery and payment of the order. After confirming the purchase, changes are no longer possible. After the purchase is completed, the user is sent a notification about the completed purchase via e-mail. If the user has chosen to pay by invoice, the invoice is automatically sent to his e-mail address. When the ordered products are shipped, the buyer receives a notification to his email address that his order has been shipped.
pawww.shop ships the ordered products via a contractual partner (GLS).
Description of technical means for identifying and correcting errors
Before the customer submits the order, a preview of the order is opened to him, on the basis of which he can check the information he has filled in for the purposes of submitting the order. In case of incorrect entry, the customer can correct the error by selecting + (add quantity) and – (subtract quantity) or by clicking the remove from basket button (trash bin symbol on the left side of the selected product).
If the buyer does not want to submit the order, he can close the page and thereby interrupt the submission and confirmation of the order.
The checkout process is not completed on this same page. The buyer has the option to check all the information in the basket and continue the order process on the next page.
The buyer has the opportunity to correct incorrectly entered data before completing the purchase. He does this by clicking on the links located on the top page (basket, information, delivery and payment).
The buyer is also informed of his order in the confirmation email.
If you order the wrong product despite checking, you can send us a message with the desired change to the email address [email protected] and we will change your order.
The sales contract between pawww.shop and the buyer is concluded in the pawww.shop online store at the moment when pawww.shop sends the buyer the first email about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both pawww.shop and the customer. The person with the information specified when placing the order is considered a buyer. It is not possible to change customer data later.
The sales contract (the first email about the status of the order) is stored in electronic form on the pawww.shop server.
7. PAYMENT METHODS
Ideoshop.sk allows the following payment methods:
- Credit Cards
- Payment on Delivery
- PayPal payment
8. INVOICE ISSUANCE
pawww.shop sends an invoice to the customer upon delivery of the ordered items. The price and all costs related to the purchase are detailed on the invoice.
The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.
The prices of the items are indicated in euros (€). Ideoshop.sk reserves the right to change the prices daily, unless otherwise stated (e.g. promotions and special discounts). The prices are valid from the moment they are confirmed by the customer when ordering in the pawww.shop online shop and are valid until the date of publication of the new price list. Prices are subject to change without prior notice.
In the event of a change in the price of an item during the processing of an order, pawww.shop will provide the Buyer with the opportunity to cancel the purchase or offer a solution that will enable mutual satisfaction.
Promotional codes are occasionally published in the online shop www.pawww.shop, which bring certain discounts:
- Discounts may be expressed as percentages, specific amounts, free items or free shipping.
- Discounts are valid only when the promotional code is used correctly and in the manner published on our website.
- Discounts are not cumulative as they are always linked to a single order.
- DEBIT AND CREDIT CARDS
In the case of payment by debit or credit card, the following conditions apply:
the payer (details in the user’s account) must be the same person or organisation as the owner of the debit or credit card,
once the receipt of the order has been confirmed, it is not possible to change the content of the order or the final amount of the order, except exceptionally with the approval of pawww.shop.
- DISCOUNT CODE
The discount code brings various benefits when purchasing through the pawww.shop online shop and is time-limited. The active discount code can be found on the front page of the advertising message, on the page of each department, via our promotional emails or elsewhere in the media.
Discount code use:
Select the items you wish to purchase and place them in your basket. The value of your order must be higher than the value of the discount code. When you have finished adding items to your basket, proceed by clicking on the Checkout button. Choose your delivery method, provide your delivery address and select your payment method.
In the same step, enter the discount code in the Discount code field and confirm your entry by clicking on the Confirm button.
Only one discount code can be redeemed per purchase.
Once you have entered the discount codes, the value of the discount codes is automatically deducted from the price of your order in the last step – Order Summary, leaving the amount still to be settled.
A discount code is a one-time code, which means that you can only use it once.
- SWEEPSTAKES RULES
The organiser of the prize draw is the company PC7 d.o.o., Cesta Andreja Bitenca 68, 1000 Ljubljana (hereinafter referred to as the “Organiser”). A prize draw participant is a natural person who participates in the prize draw promotions (hereinafter referred to as the “Participant”).
Entitlement and rules for participation in the prize draw
Participants in the prize draw are natural persons who are citizens of the Republic of Slovenia. One participant may enter the prize draw only once. Persons employed by the prize draw organiser and persons employed by other legal entities connected with the prize draw are not eligible to participate in the prize draw. Legal persons cannot be a participant in the prize draw. Persons who do not accept the rules of the prize draw are not eligible to enter the prize draw. By entering the prize draw, the entrant is deemed to have accepted the rules of the prize draw. If the prize winner is a minor, the parents or guardians must sign a declaration that they agree to receive the prize. Participation in the prize draw does not require the purchase of services or products from the prize draw organiser.
In the event that the prize draw is conducted via the social networking site Facebook, the prize draw shall be open to all persons who are associated with the Facebook Profile on which the prize draw is conducted, or to all persons who have clicked on the “Like” or “Like” button on that Profile, unless otherwise provided for in the text of the prize draw.
Prize draw and prize award
- At the end of the Sweepstakes, a prize will be awarded to the participants who have met the required eligibility conditions, based on a random selection function by computer or by the Organiser’s jury. The Promoter may be present if desired.
- The prize is specified in the Call for Entries. The prize cannot be exchanged for any other prize or for cash.
- The winner will be notified by e-mail and will collect the prize from the Promoter. The winner is obliged to confirm receipt of the prize in writing within three (3) days and to provide the information required to claim the prize (name, surname, address, tax number and telephone number) to [email protected]. If the winner fails to report within three (3) days, the prize will be transferred to another winner.
- If the prize winner is notified by the prize draw organiser within three (3) working days of being entered into the prize draw for any reason (e.g.: the winner declares that he/she does not wish to accept the prize, the address or email address is incomplete or incorrect, etc.), the prize winner will not be able to accept the prize. ) does not receive all the necessary information and a declaration that he/she wishes to receive the prize, the winner shall be deemed not to accept the prize and the Organiser shall be released from any and all obligations under this prize draw towards the winner and shall be entitled to dispose of the prize for any other purpose.
- The prize draw participant may cancel his/her participation in the prize draw during the prize draw period, whereupon his/her personal data will be deleted from the personal data base. To withdraw from the prize draw, the entrant must submit a request to [email protected].
- The Organiser reserves the right to change the rules if technical, commercial or public reasons so require. The Organiser will inform participants of any changes and updates to the prize draw by means of announcements on the www.pawww.shop website.
- PURCHASE NOTIFICATION PROCEDURE
After placing an order, the Buyer will receive a notification by e-mail. Information on the status and content of the order is always available to the pawww.shop Member on the pawww.shop website. pawww.shop reviews the order, checks the availability of the ordered items and confirms or rejects the order with a reason. pawww.shopmay call the Customer’s contact telephone number to verify the information or to ensure the accuracy of the delivery. For the delivery of items that pawww.shop does not have in stock in its own warehouse, pawww.shop is exclusively bound to the delivery by its supplier and the time within which this supplier can deliver the item to pawww.shop. pawww.shop shall keep the Buyer up to date on the delivery of the items by e-mail. pawww.shop shall not be liable for any damages resulting from longer delivery times or from non-delivery of items that pawww.shop does not have in stock in its own warehouse.cx
Order has been shipped/Order is ready for collection
pawww.shop prepares and dispatches the item within the agreed time limit and notifies the buyer by e-mail. In the event that the Buyer decides to cancel the order, he/she must inform the Seller by e-mail.
The purchase procedure for legal persons is exactly the same as for natural persons.
- RETURN OF GOODS / WITHDRAWAL FROM THE CONTRACT
The consumer (the above applies exclusively to natural persons who acquire the goods for purposes other than their own gainful activity), in accordance with the provisions of Article 43 of the Customer Protection Act (ZvPot), has the right to notify the Seller (e-mail: [email protected]) within 14 days of receipt of the goods that he/she is withdrawing from the order/contract, without being required to give a reason for his/her decision. The period starts one day after the date of collection of the goods.
The withdrawal form is available here —> WITHDRAWAL FROM CONTRACT
Withdrawal from the order/contract must be sent by e-mail to [email protected] or in writing to PC7 d.o.o., Cesta Andreja Bitenca 68, 1000 Ljubljana
The goods must be returned to the Seller no later than 30 days from the date of the message of withdrawal from the contract (purchase). The only cost to be borne by the Buyer in connection with withdrawal from the contract is the direct cost of returning the goods (which, in the case of shipping, is charged according to the delivery service’s price list and depends on whether it is a consignment/package/cargo).
The consumer must return the goods to the seller undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or reduced in quantity through no fault of the consumer. The consumer may not use the goods without hindrance until the withdrawal from the contract. The consumer may inspect and test the goods to the extent strictly necessary to establish the factual situation. The consumer shall be liable for any diminution in the value of the goods if the diminution is due to conduct which is not strictly necessary to establish the nature, characteristics and functioning of the goods.
The consumer does not have the right to withdraw from a contract where the subject-matter of the contract is an item which has been manufactured according to the consumer’s precise instructions, which has been adapted to the consumer’s personal needs, which is by its nature unsuitable for return, which is perishable or which has reached the end of its useful life.
Refunds of payments made will be made as soon as possible and at the latest within 14 days of receipt of the withdrawal notice. In order to ensure the certainty, accuracy and timeliness of the refund and to keep a record of payments, the refund shall be made exclusively by crediting the Buyer’s transaction account. Refunds cannot be made in cash!
In the event of withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds will be taken into account as a discount and will not be refunded to the user. Only the amount paid will be refunded to the user’s TRR. In the event of withdrawal, the gift voucher shall be treated as a means of payment and returned to the user as a gift voucher and the amount paid shall be returned to the user’s TRR.
In exceptional cases where items are not returned in accordance with the provisions of the VAT Act, we may offer the consumer to redeem the item with appropriate compensation, to be agreed in a record at the time of return. Redemption at a reduced value will be considered upon confirmation by the consumer by email. The consumer shall benefit from this redemption only when ordering another item of equal or higher value.
- MATERIAL DEFECT
The consumer may exercise his rights in respect of a material defect in the goods which becomes apparent within two years of taking delivery of the goods, provided that he notifies the seller of the defect within two months of the date on which the defect was discovered. The consumer must describe the defect in detail in the notice of defect and give the seller the opportunity to inspect the item.
The seller shall not be liable for material defects in the goods which become apparent after two years have elapsed since the goods were delivered. A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of delivery.
A consumer who has duly notified the seller of a defect shall have the right to require the seller to:
remedy the defect in the goods or refund a proportion of the amount paid in proportion to the defect; or
replace the defective goods with new faultless goods; or
refund the amount paid.
WHEN IS THERE A DEFECT IN WORKMANSHIP?
when the goods do not have the characteristics necessary for their normal use or circulation
where the goods do not have the characteristics necessary for the particular use for which the buyer is buying them, which was known or ought to have been known to the seller
where the goods do not possess the characteristics and qualities which were expressly or tacitly agreed or prescribed
where the seller has handed over an article which does not correspond to a sample or model, unless the sample or model was shown for information purposes only.
The suitability of the article shall be verified by another article of the same kind, in perfect condition, and also by the manufacturer’s declarations or indications on the article itself.
CLAIMING A MATERIAL DEFECT
The buyer must inform us of any material defect, together with a detailed description of the defect, within the statutory time limit and at the same time allow us to inspect the goods. The Buyer shall notify us of the defect by e-mail to [email protected] or in writing to the address of the company (PC7 d.o.o., Cesta Andreja Bitenca 68, 1000 Ljubljana).
The right to claim a material defect in an article is more precisely regulated by the provisions of the Consumer Protection Act.
The right to a refund of the purchase price in the event of warranty and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).
The price does not include any delivery charges. The delivery charge can be found in the online shop, where you have the option of selecting delivery. The company offers two delivery methods: standard and express. The key difference between these two delivery methods is that orders with express delivery are prioritised and packed. Please check the price indicated next to each choice before selecting a delivery method. When you complete your order, you will see an overview of the price, which is divided into the purchase cost, the delivery cost and the total cost.
The products you have ordered will be delivered to the address you have provided for delivery.
The estimated delivery time is provided to the Buyer at the time of placing the order. However, the Company reserves the right to extend the delivery time in the event of increased demand or delays by delivery services. Delivery times are based on GLS working days. Deliveries are mainly made in the morning. In the event that you are unable to collect your delivery at the time of delivery, the delivery service will attempt to coordinate with the customer the method and place of delivery.
In the event that the delivery service is unable to contact the customer, the delivery attempt will be repeated on the next working day and, in the event of a second failure, the parcel containing the products will be returned to the sender.
For unsuccessfully delivered pre-paid orders, a refund will be made automatically within 8 (eight) Business Days after the warehouse has recorded the return of the package or the Company has determined that the package has not been successfully delivered.
- SUSPENSION OF SERVICES
Pawww.shop may suspend or deviate from the generally applicable service schedule. Pawww.shop is obliged to inform the Customer who has placed the order about the restriction or suspension of the provision of the Services or to publish the notice on the front page of www.pawww.shop.
In these cases, the customer cannot claim compensation.
Pawww.shop uses appropriate technological and organisational means to protect the transmission and storage of personal data and payments. For these purposes, Pawww.shop uses a 128-bit SSL certificate issued by an organisation authorised for this purpose.
- PROTECTION OF PERSONAL DATA
Pawww.shop undertakes to permanently protect all personal data of the user in accordance with the Personal Data Protection Act (ZVOP-1). Ideoshop.sk will use the personal data exclusively for the purpose of order fulfilment (sending informative material, offers, invoices) and other necessary communication. In no case will the user’s data be passed on to unauthorised persons.
The user is also responsible for the protection of his/her personal data by ensuring that his/her computer is protected by appropriate software (anti-virus).
Pawww.shop.cz uses appropriate technological and organisational means to protect the transmission and storage of personal data and payments. Ideoshop.cz uses an SSL certificate for these purposes.
Under no circumstances will the user’s data be passed on to unauthorised persons.
For Pawww.shop guests, Pawww.shop stores the following personal data only for the time until the order is fulfilled: first and last name, e-mail address, contact telephone, primary and delivery addresses, country of residence, time and date of registration and archive of communication with Ideoshop.sk. After the order has been completed, only the data relating to the individual order is stored, which can only be accessed through knowledge of the account number and order number.
The user is also responsible for the protection of his/her personal data by ensuring the security of his/her e-mail address, username and password, and by using the appropriate software (anti-virus) to protect his/her computer.
Pawww.shop will contact the User by means of distance communication only if the User does not expressly object to this and in accordance with the provisions of the ZEKom-1.
Pawww.shop’s advertising e-mails will contain the following components:
they will be clearly and unambiguously marked as advertising messages,
the sender Pawww.shop will be clearly visible,
various campaigns, promotions and other marketing techniques will be identified as such. The terms and conditions of participation will also be clearly set out,
the method of unsubscribing from receiving advertising messages will be clearly presented,
Pawww.shop will expressly respect the user’s wish not to receive advertising messages.
Pawww.shop’s advertising messages will be clearly visible and clearly separated from games and competitions.
- RATINGS, OPINIONS AND RECOMMENDATIONS
The reviews, ratings and recommendations written by customers are part of the functionality of the online shop and are intended for the community of all users.
Pawww.shop allows any user of the online shop to write a review and Pawww.shop reviews them before final publication. Pawww.shop will not publish reviews or contributions that are in any way offensive, inappropriate or which, in the opinion of Pawww.shop, do not offer any benefit to other users and visitors.
By submitting an opinion or comment, the user expressly agrees to the terms and conditions of use of his/her opinion or comment and Pawww.shop authorizes the publication of part or all of the text in all electronic and other media. Pawww.shop has the right to use the content of the opinion or comment for an unlimited period of time and for any purpose that is in the business interest of Pawww.shop, including publication in advertisements or other marketing communications. The author of the opinion also declares and warrants that he/she is the owner of the material and moral copyrights of the opinions and comments written and that he/she assigns these rights to Pawww.shop on a non-exclusive and perpetual basis.
- LIMITATION OF LIABILITY
Pawww.shop makes every effort to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, the delivery date or the price may change so quickly that Pawww.shop is unable to correct the information on the websites. In such a case, Pawww.shop will inform the customer of the changes and allow him to withdraw from the contract or replace the ordered item.
Pawww.shop is not responsible for the content of the reviews written by visitors. Pawww.shop will review reviews before publication and reject those that are manifestly untrue, inappropriate, misleading or offensive. Pawww.shop is not responsible for the information contained in the reviews and disclaims any liability arising from the information provided in the reviews.
Pawww.shop shall only be entitled to withdraw from the contract if a manifest error is established (Art. 46 CC). A manifest error is deemed to be an error in the essential characteristics of the product and any mistakes which, according to the custom of the trade or the intention of the parties, are considered to be decisive and which Pawww.shop would not have confirmed or concluded the contract if it had known about them. This also includes obvious errors in price.
- COMPLAINTS AND DISPUTES
Pawww.shop complies with applicable consumer protection legislation and makes every effort to fulfil its duty to provide an effective complaints handling system.
In the event of a problem, the Buyer may contact the Seller by e-mail at [email protected] or by telephone on 01 518 63 30. The complaint shall be submitted via e-mail to [email protected]. The complaint handling procedure is confidential.
Pawww.shop is aware that an essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also the main obstacle to the consumer not bringing the dispute before a court. Pawww.shop therefore endeavours to use its best endeavours to resolve any disputes amicably.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal norms, PC7 Ltd. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may bring under the Act on Out-of-Court Consumer Dispute Resolution.
Pawww.shop publishes on its website an electronic link to the platform for online resolution of consumer disputes (SROS). The platform is available to consumers by clicking here.
The above-mentioned regulation is based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
- INFORMATION ON THE COMPANY
The online shop www.pawww.shop is operated by the Company:
PC7 d.o.o., Cesta Andreja Bitenca 68, 1000 Ljubljana
VAT ID: SI 95347275 (the company is a taxable person)
Registration number: 1898035000
Business account opened with NLB d.d.: IBAN SI56 0230 0025 4101 312
Primary registered activity: 62.010 (Computer programming)
The company is registered with the District Court in Ljubljana.
Date of entry in the court register 28.01.2004
We thank you for your trust and look forward to further cooperation!